About us
Who we are
Introduction
Welcome to Total Care Support, one of the UK’s leading specialists in broadband infrastructure.We are committed to bridging the digital divide by delivering comprehensive, end-to-end broadband infrastructure services across the country. From planning and installation to post-build support, we provide true turnkey solutions for next-generation wireless and fibre networks.
What sets us apart? We are the only provider in the sector offering fully comprehensive, in-house service delivery, ensuring quality, consistency, and efficiency at every stage of the project.Our team is trained to the highest industry standards at our dedicated upskilling centre in the Ribble Valley. With qualifications in NRSWA, IPAF, Digger, Class 2 & Class 1 HGV, fibre splicing, PIA, and more, our experts are equipped to deliver safe, compliant, and future-ready infrastructure.
Our Approach
In the fast-paced world of communications, Totalcare stands out as the premier provider of end-to-end fibre and wireless infrastructure solutions. We empower businesses with cutting-edge, reliable connectivity, enabling them to thrive in an increasingly connected world.
We’re not just providers, we’re the creators who make the internet happen.
We specialise in building internet infrastructure across towns and cities throughout the UK, supplying alternative broadband network providers with the tools, vehicles, and materials they need to connect local communities to the future.
Our 360° service approach manages the entire process, including town mapping, site surveys, permit administration, installation of ducts and telegraph poles, PIA (Physical Infrastructure Access), and linking masts to cabinets.
Working with Totalcare
When you choose Totalcare, you begin a seamless customer journey, built on expertise, efficiency, and trust. Our specialist turnkey services for fibre and wireless infrastructure are designed with your satisfaction at the heart of every stage.
Tailored Planning
Expert Building
Comprehensive Support
Lasting Partnership
The Totalcare Story
For over 20 years, Totalcare has been a trusted specialist in technology and telecoms outsourcing. Beginning with support services, we expanded into the telecoms sector in 2006, evolving into a full-service provider offering end-to-end solutions, including network design, infrastructure build, installation, and ongoing maintenance.
In the past year alone, we’ve created over 100 new jobs, strengthening our team and reinforcing our commitment to delivering exceptional service and innovation to our clients across the UK.
Our Mission & Values
At Totalcare, our mission is to help build a digitally inclusive world by empowering Altnet businesses with innovative infrastructure solutions that enhance lives and communities.
Our values guide everything we do:
- Respect & Dignity
- Honesty & Integrity
- Transparency & Accountability
These principles define our culture and set the standard for every client interaction, project, and partnership.
The Future of Totalcare: Growth & Innovation
Driven by a passion for progress, we are constantly exploring new horizons and evolving our services to meet the demands of tomorrow.
Our future is focused on expanding our reach and deepening our impact, while continuing to lead in Altnet infrastructure innovation.
Let’s shape the future together, contact us today to discuss how Totalcare can help you build and manage your next-generation broadband network.
Our Certifications
We are proud to uphold the highest standards in quality, security, and sustainability. Totalcare holds the following internationally recognised certifications:
- ISO 27001 – Information Security Management
- ISO 9001 – Quality Management
- ISO 14001 – Environmental Management
These accreditations reflect our commitment to:
- Safeguarding your data
- Delivering exceptional quality
- Minimising environmental impact
We prioritise your trust, satisfaction, and a sustainable future.
